LGBTQ Online Support

Our Online Support Live Chat is confidential, non-judgmental and anonymous. We are open every day, including evenings, weekends, and Bank Holidays.

To find out when we are open, see the pink bubble on every page of our website.

When we are open, you can chat to us through the chat box in the bottom right-hand corner of your screen. When we are closed you can leave us a message and we will get back to you when we are next online.

“I make contact often, because it helps me feels connected to the outside world, without it I wouldn’t have contact with anyone.”

"Fantastic support. Non judgemental, the person didn't tell me what to do but instead asked really insightful questions to get me thinking about what I had to do myself. Thank you so much for this service!"

“I feel suicidal daily, mostly of an evening.  This service is a lifeline!”

Our online support sessions are run by: 

  • Trained and experienced LGBTQ online support volunteers 
  • MindOut’s LGBTQ mental health practitioners, including advocacy workers and counsellors 
  • External, specialist LGBTQ service providers 
Our themed sessions are run by online support workers and volunteers who share the lived experience and/or identity or have specific expertise in the session theme. 

What support can the service offer? 

  • Emotional and listening support without judgement and unwanted advice or opinions  
  • Information and signposting in the right direction 
  • Help you to think about ways to stay safe and develop coping strategies  
  • General conversation about whatever is on your mind 
  • Information and access to other MindOut services 
  • Space to talk through choices and decisions 
  • Space to reflect and to problem solve 
  • Contact with LGBTQ people to help you feel less alone or isolated 
  • An opportunity to share opinions and talk about issues and events that are important to you 

We are a UK charity based in Brighton and Hove, therefore if you are calling in from further afield, we may be unfamiliar with where you are calling in from, and may not have the information, experience or the resources you need. This may limit the support we can offer but we will try our best! 

The service is anonymous and confidential. However, if we have serious concerns about your or someone else’s safety, then we may need to pass your IP address on to the authorities.  We would never make a decision like this lightly, and we would always do our best to have a conversation with you first, and support you throughout. 

mindout online support banner with rainbow border

MindOut’s peer mentoring and online support services are part of the new Community Roots partnership.

community roots postcard of info including logos

Community Roots is a network of local services committed to supporting good mental health and wellbeing in Brighton and Hove.

Alongside support to help people manage their mental health and wellbeing and live the life they want to, a ‘central access point’ phone number and website is available to help people navigate and access services.

Other services  provided as part of Community Roots, include: a team of Community Navigators to help people navigate and access services; mental health awareness initiatives; specialist employment support; wellbeing centres/ hubs; peer support; bereavement support; money advice; community groups and activities; a recovery college; support for carers and families; suicide prevention support; tailored support for LGBT and BME communities, and autism support.